Innovation
We co-design digital innovation
We co-design digital innovations which improve services and lives. We draw on a blend of methodologies, resources and tools but at the heart of our approach is the understanding that when we co-design in partnership with the people who will use and benefit from the digital innovation, the end result is better and more likely to stick.
Co-design is at the heart of our approach. Our co-design principles are:
Design with people, not for them.
The whole premise of co-design is including those who will be affected by decisions. They are the experts in their lives and know their world better than anyone else.
space holder
space holder
Work in the open.
Share your learning. Share your work. Be transparent in your design decisions. Have the confidence to tell people why something has worked and why something hasn’t. It will help others.
Go where the people are.
Conversations are more open and honest when people feel comfortable and safe. Spend time where they spend time. Don’t ask them to come to a formal building as it shifts the power dynamic. Consider your local community spaces.
Understand underlying behaviour.
Look beyond immediate causes to understand the many different factors underlying behaviour: personal and social, cultural and economic. Be conscious of the assumptions that you might make. We look beyond those that others might have made.
Relationships not transactions.
Health is a very emotive subject. People’s relationships with professionals, peers, digital tools and their environment are unique to them and must be taken into account.
Space holder
Do it now.
We learn so much more by trying things. Get it out there and see what works and what doesn’t. This will unearth things that you will have never considered before and make things better.
Examples of our work include MindWell, My Needs App, and the NASSS-CAT Toolkit.